Return & Refund Policy

We want you to enjoy your shopping experience with Moiré & Co. If for any reason you are not satisfied, please review our return and refund guidelines below.

Eligibility for Returns

  • Returns are accepted within 14 days from the date of delivery.

  • Items must be unworn, unused, and in their original packaging.

  • For hygiene reasons, accessories such as earrings cannot be returned.

Non-Returnable Items

  • Sale items, gift cards, and custom-made products are non-refundable.

Return Process

  1. Contact us at moirecouk@gmail.com with your order number and reason for return.

  2. If approved, we will provide instructions for the return process.

  3. Customers are responsible for return shipping fees.

Refunds

  • Once we receive and inspect the returned item, you will be notified by email.

  • Approved refunds will be issued to the original payment method within 7-14 business days .

  • Shipping costs are non-refundable.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at moirecouk@gmail.com with photos as proof. We will arrange a replacement or refund free of charge.

Track your Moire order

Enter your tracking code below to follow your order from dispatch to delivery.

This code is sent by email once your order has been shipped.

Tip: copy and paste the code directly from your email.