Shipping policy

Last Updated: September 6, 2025

At Moire & Co, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully before making a purchase.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During peak seasons, promotions, or product launches, processing may take slightly longer.

2. Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

  • We may offer free shipping promotions, which will be clearly stated on our website when available.

3. Estimated Delivery Times

  • United Kingdom: 3–7 business days.

  • Europe: 5–12 business days.

  • International (outside Europe): 7–20 business days.

⚠️ Delivery times are estimates and may vary due to customs, local postal delays, or unforeseen circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, customs fees, and local taxes.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • Customs policies vary by country; please check with your local customs office for details.

6. Failed Delivery & Address Issues

  • Please ensure your shipping address is correct when placing an order.

  • We are not responsible for lost packages due to incomplete or incorrect addresses.

  • If a package is returned to us because of an incorrect address or failed delivery attempt, the customer is responsible for reshipping costs.

7. Damaged or Lost Packages

  • If your order arrives damaged, defective, or does not arrive at all, contact us immediately at contact@moirecouk so we can investigate and assist you.

  • We are not responsible for delays caused by couriers, customs, or events outside our control.

8. Contact

For any shipping-related questions, please contact us at:
Email: contact@moirecouk
Address: 277 Globe Rd, Bethnal Green, London E2 0JE, United Kingdom